This Privacy Policy governs the manner in which https://dhenkanal.info ("we", "us", or "our") collects, uses, maintains, and discloses information from users ("you") of our website and directory portal. By using our portal, you agree to the terms described in this policy.
1 Information We Collect
We may collect the following types of personal and non-personal information:
| Category | Examples | How Collected |
|---|---|---|
| Account Information | Name, email address, password (hashed) | Registration form |
| Listing Data | Business name, description, URL, category | Submission form |
| Usage Data | Pages visited, search queries, time on site | Automatically via cookies & logs |
| Device & Browser Info | IP address, browser type, OS, screen resolution | Automatically via server logs |
| Communications | Messages sent via contact form or support | Contact / support form |
| Newsletter Subscription | Email address, subscription preferences | Newsletter signup form |
2 How We Use Your Data
We use the information we collect for the following purposes:
- To create and manage your user account on our portal.
- To publish and manage your directory listings.
- To send you service-related emails such as account confirmation, password resets, and listing approvals.
- To send newsletters and updates if you have opted in — you may unsubscribe at any time.
- To analyse site usage and improve our content, features, and user experience.
- To respond to your enquiries, feedback, or support requests.
- To detect, prevent, and address technical issues, spam, or fraudulent submissions.
- To comply with applicable laws and legal obligations.
We will not use your personal data for purposes other than those listed above without your explicit consent.
3 Cookies & Tracking
Our portal uses cookies and similar tracking technologies. Cookies are small files placed on your device to help us recognise you on repeat visits and improve your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login sessions, security tokens, form submissions | Session |
| Analytics | Page views, traffic sources (e.g. Google Analytics) | Up to 2 years |
| Preference | Language, theme, and display preferences | 1 year |
| Marketing | Interest-based content recommendations (opt-in only) | Up to 1 year |
You can control or delete cookies through your browser settings. Disabling essential cookies may affect the functionality of the portal.
4 Sharing Your Data
We do not sell, trade, or rent your personal information to third parties. We may share data only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our portal (e.g. hosting, email delivery, analytics). These parties are contractually obligated to keep your data confidential.
- Legal Requirements: When required by law, court order, or government authority, we may disclose personal information as permitted or required.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our portal.
- Protection of Rights: To enforce our Terms of Service, protect our rights, or investigate suspected fraud or illegal activity.
Directory listing information that you submit as public (business name, description, website URL, category) will be displayed publicly on the portal by design.
5 Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. Specifically:
- Account data is retained for the duration of your account and deleted within 30 days of account closure upon request.
- Server logs and usage data are retained for up to 12 months for security and analytical purposes.
- Newsletter subscription data is retained until you unsubscribe, after which it is removed within 7 business days.
- Support communications are retained for up to 3 years for quality assurance purposes.
6 Your Rights
Depending on your location and applicable law, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete personal data.
Request deletion of your personal data ("right to be forgotten").
Object to processing of your data for direct marketing.
Receive your data in a structured, machine-readable format.
Request that we limit how we use your data.
To exercise any of these rights, please contact us using the details in Section 11. We will respond to verified requests within 30 days.
7 Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- HTTPS encryption on all pages using SSL/TLS.
- Hashed and salted storage of passwords — we never store plaintext passwords.
- Regular security audits and vulnerability assessments.
- Restricted access to personal data on a need-to-know basis within our team.
8 Children's Privacy
Our portal is not directed at individuals under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will promptly delete such data from our records.
9 Third-Party Links
Our portal contains links to external websites and directory listings owned by third parties. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party website you visit.
The presence of a listing in our directory does not constitute an endorsement of any third-party website's privacy practices.
10 Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to registered users via email for material changes.
- Display a banner or notice on the portal for at least 14 days following the change.
Continued use of the portal after changes are posted constitutes your acceptance of the revised policy. If you disagree with the changes, you may close your account and cease use of our services.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our designated Privacy Officer: